An AGP audit alleges Jazz overcharged subscribers by Rs6.58bn in FY24, charging above PTA approved tariffs across several mobile bundles.
Jazz overcharged subscribers: what the audit found
A comparative analysis of weekly and monthly packages reported higher than approved rates.
Examples include “Monthly Super Duper” at Rs1,043 versus an approved Rs955, and “Monthly Freedom” at Rs1,739 versus Rs1,652.
The “Monthly YouTube & Social Offer” was billed at Rs434 against Rs348, contributing over Rs2.12bn alone, the report says.
Auditors cited the Pakistan Telecommunication (Re-Organisation) Act, 1996, and Telecom Consumer Protection Regulations, 2009, which require operators to charge only PTA approved tariffs.
They calculated excess collections of Rs6.583bn in FY24 across selected bundles.
The audit also criticised PTA for “blanket permissions” enabling quarterly price hikes of up to 15% and incentive reductions of up to 5%.
PTA, Jazz responses and what’s next
PTA has publicly rejected the allegation of overbilling, stating Jazz’s 2023–24 tariffs were duly approved under the regulatory framework.
Additionally, Jazz likewise denies wrongdoing, saying all offers were launched after formal PTA approvals and that records substantiate compliance.
Conversely, the audit recommends an inquiry, implementation of Departmental Accounts Committee directives, and fixation of responsibility.
Moreover, a Senate IT committee has summoned an urgent meeting on August 25 to examine overcharging claims and broader sector issues.
Outcomes could include directions on tariff governance, disclosures, and any consumer redress mechanisms.
For Pakistan’s 190-million plus mobile users, the case spotlights pricing transparency and consumer protection.
Clear rules, timely disclosures, and consistent enforcement would help restore confidence while preserving operators’ ability to recover rising costs.
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