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India backtracks on mandatory sanchar saathi app after privacy outcry

⏱ 2 minute read
Sanchar Saathi

Web Desk: India’s telecommunications ministry withdrew its directive requiring smartphone makers to preload a government-run cybersecurity app , reversing course just two days after issuing the order amid mounting privacy concerns.

The ministry had instructed manufacturers on Monday to install the “Sanchar Saathi” app on all new devices within 90 days and to roll it out to existing phones through software updates, while preventing users from uninstalling it. The move triggered swift criticism from digital rights advocates and industry groups, who warned that the mandate threatened user consent and data privacy in one of the world’s biggest smartphone markets. It also conflicted with the policies of companies such as Apple, which bars forced installation of third-party apps including government-developed software on its devices.

However, officials stepped back on Wednesday, saying the government would no longer compel phone makers to embed the app. They noted a surge of interest in the tool, reporting roughly 600,000 new voluntary registrations in the past day, but stressed that users remained free to delete it at any time.

The telecom ministry reiterated that the app aims solely to help consumers guard against cyber fraud. Telecom Minister Jyotiraditya M. Scindia had already signaled a softer stance on Tuesday, calling the app optional after civil society groups raised alarms over possible misuse.

Launched in January, Sanchar Saathi allows users to block or trace lost and stolen devices and to detect fraudulent mobile connections. Government data shows the app has been downloaded more than 14 million times since its release.

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