On the directions of Prime Minister Shehbaz Sharif, the Ministry of Information Technology has activated the 911 helpline across the country with immediate effect.
IT Minister Shaza Fatima Khawaja launches emergency 911 service for flood victims
Minister of IT and Telecom Shaza Fatima has won praise for launching the Emergency 911 service to assist flood victims. The service allows people to make calls even without mobile balance or if their own network tower is down, as the call automatically shifts to the nearest active tower.
She appealed to the public not to make unnecessary calls so that affected people can receive timely help.
Citizens can dial 911 to seek urgent assistance in emergencies.
911 helpline will connect even if local mobile towers are down
The ministry’s spokesperson said the 911 helpline will connect callers even when their own network towers are down.
The system is designed to connect affected people to emergency support without delay.
Officials said the service provides a single, easy-to-remember number for help.
People facing any emergency can call 911 to request assistance.
The ministry urged the public to keep lines clear by avoiding unnecessary calls so that those in need can get through quickly.
The move aims to reduce confusion during crises by giving one national access point instead of multiple numbers.
The 911 helpline boosts resilience in disasters or outages by keeping emergency contact open even if local networks fail.
Authorities advised citizens to save 911 in their phones and share the information with family members, especially the elderly and children.
Clear, concise information during a call location, nature of the emergency, and number of people affected can help responders arrive faster.
By putting a single number at the center of emergency response, the government expects quicker coordination and simpler access for the public.
Responsible use remains essential: keep 911 helpline traffic focused on real emergencies so responders can prioritize those who need help most.
